Frequently Asked Questions

On this page you will find questions and answers about Yamaton packaging, Honeycomb products and our services. Should there be any further questions do not hesitate to call us or contact us by mail at customerservice@yamaton.

Please choose a category:

We only produce paper honeycomb panels products, based on the unique “hexagonal” shaped cells structure. In addition, we offer edge protection products made of paper as well as combined products from both processes, such as box systems.

We produce our products according to customer specific wishes. A classic ‚standard‘ does not exist.

Our minimum order quantity for an order is:

– 100 m² for our honeycomb products with a brown top layer
– 500 m² for our honeycomb products with a white top layer
– 1 pallet for our edge protection (packing height of the pallet: at least 80 cm and maximum 150 cm depending on the nature of your desired product)

Because our products are made of paper, they are vulnerable to wetness and moisture.

Our boards can only be loaded on the whole coverage, that means the weight should be spread over the whole board.

Here we can not give you the one and only answer. Surface load capacity and flexibility of our board depend on the desired compressive strength and bending stiffness. Those vary depending on the combination of the raw materials in use. We have honeycomb boards with different cell sizes and cell heights as well as various cover layer papers / liners in stock and combine them according to your wishes. A few more technical details can be found under the heading “Specifications & Data Sheets“.

Part of the contact talks is also to discuss your customized punching tool, which can punch the desired shape into boards. In this case, one-time tool manufacturing costs accrue for you. This customized tool will be solely available for your products.

Due to the custom made products, we do not produce in stock and do not hold a warehouse.

We process your request immediately. You receive an offer, depending on the complexity, on the same working day but at the latest after two working days.

Depending on the time of receiving your, it is our concern to schedule your order confirmation within a time frame of one to two working days.

No problem: we are happy to send up to two A4 size samples, so you can get a feeling for our products.

Of course, we record the number of your desired patterns and charge you a lump sum for the number of your desired samples.

In a sustainable company, we favor the sending of invoices by e-mail. However, at your explicit request, we will continue to send by letter.

On our premises delivery or loading is possible from 08.00 – 16.00 (CEST). If you want to arrange different times, please contact us.

We source our raw materials from qualified suppliers in and outside the EU. If you are planning the onward shipment of your goods to other countries, please do not hesitate to contact us for our original material and possible effects on your export.

We are a FSC® certified company (FSC® C141400) and use the FSC® transfer system. For the production of FSC® certified materials we only use FSC® raw materials or pulps and do not mix with non-certified materials. Since our production is carried out order-related, you should explicitly state the wish for FSC® certified goods before the order is placed.

Your orders are planned in the way that they are shipped directly after production. Should you desire and earlier delivery than agreed, please let us know and we will record your inquiry and contact you if production processes permit an earlier deliviery than agreed.

We deliver our products to the EU and EFTA (European Free Trade Association).

We offer our goods either as DAP (“Delivered At Place”) or as FCA (“Free Carrier”) according to current Incoterms / international trade terms.

No problem: the delivery note and the pallet certificates can be created neutrally by us. Of course we can also use your documents on request.

We work closely togehter with a long-term partnership carrier. In addition, there are other logistic partners to ensure that we are able to deliver your products across Europe.

No, we do not buy used Euro pallets.

We do not produce Euro pallets. If you are interested in a paper honeycomb solution that can replace a Euro pallet, please do not hesitate to contact our customer service.